Frequently Asked Questions

To buy a template, browse our marketplace, select the template you're interested in, click "Buy" and follow the secure payment process via Stripe. Once payment is confirmed, you'll receive a download link by email.

We offer templates in multiple formats: Excel (.xlsx), PowerPoint (.pptx), and Word (.docx). Each template clearly indicates its format in its description.

Absolutely! All our templates are fully customizable. You can modify colors, text, formulas, and all elements according to your needs.

Once purchased, you can download your template as many times as needed. The download link remains valid for 7 days after purchase.

Excel templates can be opened in Google Sheets, but some advanced features (macros, certain complex formulas) may require adjustments. We recommend using Microsoft Excel for optimal experience.

No, templates are intended for personal or professional use only. Redistribution or resale is strictly prohibited. Each purchase is intended for a single user.

If you encounter a problem, contact our support at support@ilka.co with your order number. We will help you resolve the issue as soon as possible.

Yes, we offer a full refund within 30 days of purchase if the template does not meet your expectations. Simply contact our support.

To become a seller, create an account, then go to the "Become a seller" section. You'll need to complete your Stripe Connect profile to receive payments. Once approved, you can start selling your templates.

Yes, we encourage our sellers to keep their templates up to date. Popular templates are regularly improved with new features and fixes.